Returns and refunds
Change of mind
Where a change-of-mind return is available, email us within 14 days of delivery and return the goods promptly. Items must be unused, unopened and in their original sealed packaging. Opened food products may be ineligible for hygiene reasons unless faulty or incorrectly supplied.
Damaged deliveries
If your parcel arrives in an unacceptable condition, refuse it where possible and contact us. If you have already accepted it, report the damage within 14 days of receipt. A replacement or refund request must include photographs of the damage or the returned damaged item.
Starting a claim
Email admin@zauqbahar.com with your order number, a clear photograph of the delivery label showing the name and parcel number, and photographs of the damaged packaging and items. Leave the paper and bubble protection in place when taking photographs.
Return postage
You pay return postage for change-of-mind returns, and those postage costs are not reimbursed. For confirmed damaged or defective goods, we cover return postage and email a prepaid label with instructions appropriate to your location and claim. Please contact us before sending goods back.
Processing your refund
We inspect returned goods when received. Allow at least three business days for processing. Depending on your card provider, the refund may take one or two billing cycles to appear on your statement. We will email you when processing is complete.
Policy changes
This policy may change from time to time; please review it before ordering. Nothing in this policy limits your statutory rights.