Shipping and Delivery Policy
Clear delivery options, tracked parcels and support when you need it.
Delivery options at a glance
Find the delivery service, price and tracking information for your parcel.
Royal Mail
Parcels weighing under 2 kg are dispatched by Royal Mail.
| UK delivery service | Cost | Delivery time |
|---|---|---|
| Standard Delivery Under £35 | £3.99 | 48 hoursWith tracking |
| Free Standard Delivery Over £35 | FREE | 48 hoursWith tracking |
| Express | £6.99 | 24 hoursWith tracking |
ParcelForce
Parcels weighing over 2 kg are dispatched by ParcelForce.
| UK delivery service | Cost | Delivery time |
|---|---|---|
| Large Parcel Express | £7.99 | 24 hoursWith tracking |
Track your delivery
We currently send standard parcels under 2kg with Royal Mail and over 2kg with ParcelForce. Express parcels under 2kg are sent with Royal Mail and over 2kg with ParcelForce. Both services include tracking.
Royal Mail tracking references end in GB, for example QS303890658GB.
Late deliveries (UK)
If your order has been delivered late, you may be entitled to a refund on these costs. Standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable.
ZAUQBAHAR cannot be held accountable for late deliveries if the courier is at fault. We will not offer compensation or be held accountable unless we have signed a guarantee contract for delivery. If you require a legally binding agreement, this must be made at least 2 days in advance.
Damaged Orders
Although we do our very best to pack every order with care, there are times when a package might get damaged during its journey to your door.
If your goods arrive in an unfit state, please refuse delivery and contact us so we can resend your order quickly and report the damage.
If you are unable to refuse the delivery and your goods do not arrive in perfect condition, please contact us within 14 days of receipt. Photographic evidence of damage is required or the return of the damaged item in order to request a replacement or refund.
Missing Items
Customers must report missing items within 14 days of receiving their order. Reports made after this period may not be eligible for investigation or compensation.
Upon receiving a report, we will verify the claim through our internal processes, including reviewing packing and shipping records.
If the missing item claim is verified, we will endeavour to find a solution, which may include reshipping the missing item, issuing a refund or providing ZAUQBAHAR cash for the value of the missing items.
Order not received
Customers who have not received their parcels should notify us within 14 days of the estimated delivery date, or we will be unable to look into it and offer a resend, etc.